Frequently Asked Questions

 FAQs

 
  • Sizes

    We understand that individuals may have different needs, and we strive to make pieces that will serve you a lifetime. We have a fully operating workshop and can make size adjustments to your product. You can check if we offer a customisable size on the product’s page. Once a size has been decided, please contact us at sales@johngreen.co.uk and we can advise you on lead times and pricing.


    Items

    We would love to make your vision a reality. In the past, we have taken on interior projects and bespoke items, but we are currently not taking on any comissions. However, we would still like to hear about your project! You can get in touch at sales@johngreen.co.uk

  • We are in the process of renovating our showroom. In the meantime, we have stockists worldwide that have our pieces on show. To find your nearest stockist, please get in touch at sales@johngreen.co.uk

  • We are currently shipping worldwide. You can find information about the countries we ship to on our shipping page here. If your country isn’t listed, please feel free to email us at info@johngreen.co.uk to let us know where you are based and we’ll try our best to find a shipping solution for you.

  • From retailers to architects and design professionals we are always happy to lend a helping hand.

    If you’re a furniture retailer or an A+D professional, please get in touch at info@johngreen.co.uk to request a price list and trading terms.

  • Yes, we refer to this as COM meaning “Customers Own Material”.
    We upholster all of our products in house and love to experiment with new materials.

    If you have your heart set on a specific material to use for your project, then let us know at sales@johngreen.co.uk and we can advise you on cost, material usage and lead times.

  • We understand that Brexit might make shipping confusing for everyone, but do not worry, that includes us.
    We want to makes the shipping process as stress free for you as possible!

    EU

    If you reside in the European Union or Northern Ireland, we can still deliver to you. Delivery duties are paid by us prior to delivery, which means no extra fees for you and a smooth shipping process.

    International

    Nothing has changed! Thankfully, Brexit has had no effect on countries outside of the European Union. Where possible we also endeavour to cover any duties. If you are in doubt please contact us.

    For more information on delivery, please have a look at our shipping page here.